Front Office Director: Elevate Guest Experience and Ops

HEI Hotels & Resorts; San Francisco (CA); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Medical and Dental programs

Vision insurance

401(k) Savings Plan

Pet insurance

Vacation, Sick, and Holiday programs

Job summary

HEI Hotels & Resorts is looking for a Front Office Manager in San Francisco to oversee Front Office and Guest Services operations, ensuring quality service and guest satisfaction. The role involves managing staff, addressing customer complaints, and maintaining guest loyalty initiatives.

Qualified candidates will have at least three years of front office management experience and excellent interpersonal skills.

The position offers a competitive salary ranging from $110,000 to $125,000 annually, alongside comprehensive benefits including medical, dental, vision, and a 401(k) plan.

Qualifications

• Minimum of three years of front office management experience required.
• Ability to effectively deal with team members and customers under pressure.
• Excellent verbal and written communication skills.

Responsibilities

• Oversees the Front Office/Guest Services Department.
• Interviews, selects, trains, and supervises Front Office staff.
• Handles customer complaints and ensures guest satisfaction.

Skills

Front office management experience

Interpersonal skills

Mathematical comprehension

Communication skills

Ability to work under pressure

Job description

HEI Hotels & Resorts is looking for a Front Office Manager in San Francisco to oversee Front Office and Guest Services operations, ensuring quality service and guest satisfaction. The role involves managing staff, addressing customer complaints, and maintaining guest loyalty initiatives.

Qualified candidates will have at least three years of front office management experience and excellent interpersonal skills.

The position offers a competitive salary ranging from $110,000 to $125,000 annually, alongside comprehensive benefits including medical, dental, vision, and a 401(k) plan.