Front Office Manager: Guest Experience & Revenue Leader

Highgate Hotels, LP; San Francisco (CA); On-site; USD 85,000 - 90,000; Full time

Job summary

A leading hospitality management firm is seeking a Front Office Manager in San Francisco. This role involves overseeing the Guest Services and Concierge, ensuring quality service, and maximizing room revenue. The ideal candidate must have at least 5 years of experience in hospitality, demonstrate strong customer service skills, and hold relevant educational qualifications. This is a full-time position offering a competitive salary range of $85,000.00 - $90,000.00 per year.

Qualifications

• At least 5 years of progressive experience in a hotel or related field.
• Ability to multitask and prioritize departmental functions.
• Effective communication both verbally and in writing.

Responsibilities

• Ensure operation of Guest Services and Concierge.
• Motivate and train Guest Services personnel.
• Maximize room revenue and occupancy.

Skills

Exceptional customer service skills

Proficient in Windows and Microsoft Office

Supervisory experience

Strong communication skills

Education

2-year college degree with 3+ years of experience

4-year college degree with 1+ year of experience

Job description

A leading hospitality management firm is seeking a Front Office Manager in San Francisco. This role involves overseeing the Guest Services and Concierge, ensuring quality service, and maximizing room revenue. The ideal candidate must have at least 5 years of experience in hospitality, demonstrate strong customer service skills, and hold relevant educational qualifications. This is a full-time position offering a competitive salary range of $85,000.00 - $90,000.00 per year.