Front Office & Guest Services Director

Paylocity; Houston (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Paylocity is seeking a Director of Front Office in Houston, TX, to lead the guest services team and ensure an exceptional visitor experience. This role oversees daily operations, policy development, staff training, and interdepartmental coordination to deliver service excellence.

Ideal candidates will have hospitality leadership experience, strong communication, and the ability to manage budgets and performance metrics while maintaining a focus on guest satisfaction and safety standards.

Qualifications

• Proven hospitality management experience, preferably in a leadership role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to handle guest complaints and resolve issues effectively.
• Knowledge of front office systems and reservation software.
• Strong organizational and multitasking skills.
• Ability to work under pressure and adapt to changing priorities.
• Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred.

Responsibilities

• Oversee the daily operations of the front office, including reception, concierge, and guest services.
• Develop and implement policies and procedures to improve service quality and operational efficiency.
• Lead, train, and motivate front office staff to deliver outstanding customer service.
• Manage guest relations, handle escalations, and ensure guest satisfaction.
• Coordinate with other departments to ensure seamless service delivery.
• Monitor and analyze front office performance metrics and implement improvements.
• Ensure compliance with safety, security, and health regulations.
• Manage budgets, staffing levels, and resource allocation for the front office department.

Skills

Leadership

Communication

Guest service

Problem solving

Multitasking

Organization

Education

Bachelor’s degree in Hospitality Management or related

Tools

Front office software

Reservation software

Job description

Paylocity is seeking a Director of Front Office in Houston, TX, to lead the guest services team and ensure an exceptional visitor experience. This role oversees daily operations, policy development, staff training, and interdepartmental coordination to deliver service excellence.

Ideal candidates will have hospitality leadership experience, strong communication, and the ability to manage budgets and performance metrics while maintaining a focus on guest satisfaction and safety standards.