Guest Experience Director - Front Office Leader

RiseMe; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

RiseMe in Houston, TX is seeking a Director of Front Office to lead our guest services team and ensure an exceptional visitor experience. This leadership role oversees daily operations and drives service excellence across the front desk, concierge, and guest relations.

You will recruit and develop staff, implement policies, monitor performance metrics, and collaborate with other departments to deliver seamless service while maintaining safety and regulatory compliance.

Qualifications

• Experience in hospitality leadership and guest services.
• Strong people management and communication abilities.
• Familiarity with front office systems and reservations software.
• Bachelor's degree in hospitality or related field preferred.

Responsibilities

• Oversee daily front office operations including reception and guest services.
• Develop policies to improve service quality and operational efficiency.
• Lead and motivate staff to deliver outstanding customer service.
• Manage guest relations, handle escalations, and ensure satisfaction.
• Coordinate with other departments for seamless service delivery.
• Monitor front office performance metrics and drive improvements.
• Ensure compliance with safety and health regulations.
• Manage budgets and staffing for the front office.

Skills

Leadership

Team management

Customer service

Communication

Front office systems

Reservation software

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Tools

Front office software

Reservation systems

Job description

RiseMe in Houston, TX is seeking a Director of Front Office to lead our guest services team and ensure an exceptional visitor experience. This leadership role oversees daily operations and drives service excellence across the front desk, concierge, and guest relations.

You will recruit and develop staff, implement policies, monitor performance metrics, and collaborate with other departments to deliver seamless service while maintaining safety and regulatory compliance.