Front Desk & Guest Experience Lead

Lbahospitality; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

LBA Hospitality in Houston seeks a Guest Service Leader to ensure outstanding guest experiences at the front desk, register guests, and promote hotel amenities while driving revenue. This on-site role requires professionalism, strong communication, and ability to act as Manager on Duty when needed.

The candidate will handle guest requests, promote repeat business, learn PMS, balance cash, assist in other departments as needed, and adhere to safety standards.

Qualifications

• Experience in service, sales, telesales or guest relations type of industry preferred.
• High school diploma or equivalent of same.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts through guest interaction and report information to the appropriate person.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Learn and utilize the property management system (PMS).
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Assist in other areas such as F&B, cleanliness of property wherever assistance is needed for guest satisfaction.
• Help maintain a clean and professional lobby and dining area; perform dusting, vacuuming, and table cleaning.

Skills

Guest service

Sales

Phone etiquette

English proficiency

Education

High school diploma

Tools

PMS knowledge

Job description

LBA Hospitality in Houston seeks a Guest Service Leader to ensure outstanding guest experiences at the front desk, register guests, and promote hotel amenities while driving revenue. This on-site role requires professionalism, strong communication, and ability to act as Manager on Duty when needed.

The candidate will handle guest requests, promote repeat business, learn PMS, balance cash, assist in other departments as needed, and adhere to safety standards.