Director of Front Office

Hyatt Regency Houston West; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive benefits

Career growth opportunities

Job summary

Hyatt Regency Houston West is seeking a dynamic Director of Front Office to lead our guest services team and ensure an exceptional experience for all visitors. This leadership role oversees daily operations, drives service excellence, and manages budgets and staffing to deliver memorable stays.

You will collaborate across departments, mentor staff, handle escalations, and optimize front office performance using data-driven insights.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Proven leadership experience in hospitality front office.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee daily front office operations including reception, concierge, and guest services.
• Develop and implement policies to improve service quality and efficiency.
• Lead, train, and motivate front office staff to deliver outstanding customer service.
• Manage guest relations, handle escalations, and ensure guest satisfaction.
• Coordinate with other departments to ensure seamless service delivery.
• Monitor and analyze front office performance metrics and implement improvements.
• Ensure compliance with safety, security, and health regulations.
• Manage budgets, staffing levels, and resource allocation for the front office.

Skills

Hospitality leadership

Guest service management

Communication skills

Team management

Problem resolution

Front office systems

Education

Bachelor's degree in Hospitality Management

Tools

Front office software

Job description

We are seeking a dynamic and experienced Director of Front Office to lead our guest services team and ensure an exceptional experience for all visitors. This leadership role offers an exciting opportunity to oversee daily operations, enhance guest satisfaction, and drive service excellence within our organization. If you are a motivated professional with strong leadership skills and a passion for hospitality, we invite you to join our team.

Key Responsibilities:

• - Oversee the daily operations of the front office, including reception, concierge, and guest services
• - Develop and implement policies and procedures to improve service quality and operational efficiency
• - Lead, train, and motivate front office staff to deliver outstanding customer service
• - Manage guest relations, handle escalations, and ensure guest satisfaction
• - Coordinate with other departments to ensure seamless service delivery
• - Monitor and analyze front office performance metrics and implement improvements
• - Ensure compliance with safety, security, and health regulations
• - Manage budgets, staffing levels, and resource allocation for the front office department

Skills and Qualifications:

• - Proven experience in hospitality management, preferably in a leadership role
• - Full-service hotel experience is a plus but not required
• - Strong leadership and team management skills
• - Excellent communication and interpersonal abilities
• - Ability to handle guest complaints and resolve issues effectively
• - Knowledge of front office systems and reservation software
• - Strong organizational and multitasking skills
• - Ability to work under pressure and adapt to changing priorities
• - Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred

Join our organization and be part of a vibrant team committed to delivering memorable experiences. We offer opportunities for professional growth, a collaborative work environment, and a competitive benefits package.