Evening Front Office Manager

Paylocity; Rancho Santa Fe (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Paylocity seeks a seasoned Front Office Manager to oversee the daily operations of the front desk, concierge, PBX, Gate House, Guest services and Night Audit. You will direct and collaborate with department managers to ensure efficient check-in/out and exceptional guest experiences.

Responsibilities include budget development, labor planning, staff training, safety programs, performance reviews, and maintaining inventory.

Qualifications

• Two years or more College degree from an accredited University in Hotel and Restaurant Management, Hospitality, Business, or related major.
• Minimum of two years Rooms Division experience in four or five diamond resort
• Knowledge of property management system preferably Opera
• Ability to communicate in English with vendors, guests and staff, to their understanding.
• Flexible work schedule including weekends, holidays, third shift and mainly evening shifts
• Previous Management or high level Supervisory experience in a resort environment
• Valid CA Drivers license and ability to operate golf carts and hotel cars

Responsibilities

• Oversee front office operations and guest services daily, ensuring high service standards.
• Manage budget, labor costs, and objectives within approved plans.
• Maintain guest room inventory and ensure efficient check-in/out processes.
• Lead and train staff; administer performance reviews per HR guidelines.
• Enforce cash handling and payment policies; support safety training and programs.
• Coordinate with Reservations and Housekeeping to ensure seamless guest experience.

Skills

Leadership

Communication

Budgeting

Staff management

Safety programs

Training staff

Cash handling

Payroll documentation

Education

Two-year college degree in Hotel/Restaurant Management

Tools

Opera PMS

Job description

Paylocity seeks a seasoned Front Office Manager to oversee the daily operations of the front desk, concierge, PBX, Gate House, Guest services and Night Audit. You will direct and collaborate with department managers to ensure efficient check-in/out and exceptional guest experiences.

Responsibilities include budget development, labor planning, staff training, safety programs, performance reviews, and maintaining inventory.