Guest Experience Leader, Front Office

Paylocity; Chicago, Northern (IL, KY); Hybrid; USD 61,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Holidays (6)

401(k) with company match

Life and disability insurance

Employee assistance programs

Employee discounts

Job summary

Paylocity is seeking a Front Office Manager to oversee the daily operations of the Front Desk, ensuring guest satisfaction and professional service. You will coordinate registrations, checkouts, and communications, acting as the main guest contact.

Lead and train front desk staff, ensure policy compliance, manage shifts, and report daily activity. This role requires strong leadership, excellent communication, and a thorough understanding of hotel operations.

Qualifications

• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Extensive knowledge of the hotel, its services and facilities.
• Must have excellent customer relations skills and leadership capability.
• Must be detail oriented with outstanding organizational and communication skills.
• Must have excellent leadership capability and customer relations skills.

Responsibilities

• Oversee efficient guest registration, check out and telephone service.
• Direct and train front desk staff and operators; assist in new-hire training.
• Review daily arrivals, VIP and special reservations; coordinate with departments.
• Ensure all necessary reports and forms are completed daily.
• Maintain professional guest relations and resolve issues with courtesy.

Skills

Communication skills

Reading & writing

Leadership capability

Customer relations

Detail oriented

Organizational skills

Job description

Paylocity is seeking a Front Office Manager to oversee the daily operations of the Front Desk, ensuring guest satisfaction and professional service. You will coordinate registrations, checkouts, and communications, acting as the main guest contact.

Lead and train front desk staff, ensure policy compliance, manage shifts, and report daily activity. This role requires strong leadership, excellent communication, and a thorough understanding of hotel operations.