Front Desk & Guest Experience Associate

Jskhotels; Homewood (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly rate

Paid Time Off

employee hotel discounts

training and advancement opportunities

health benefits for eligible full-time

Job summary

Homewood Suites by Hilton South Bend Notre Dame Area is seeking a front desk associate to deliver warm, brand-standard service from arrival to departure at our hotel operated by JSK Hospitality.

You will check guests in and out, handle reservations, payments, and guest requests while upselling amenities and maintaining a welcoming lobby. You will also balance cash, complete shift reports, and assist other departments to ensure smooth operations.

Qualifications

• High school diploma or equivalent.
• Strong customer service skills; hospitality or retail experience preferred.
• Basic computer and PMS familiarity; cash handling ability.
• Flexible availability including nights, weekends, and holidays.
• Must be at least 18 years old.

Responsibilities

• Perform check-ins and check-outs, manage reservations, and process payments accurately.
• Assist with guest requests, directions, local information, and special needs.
• Upsell rooms and services and promote hotel amenities.
• Maintain lobby and front desk appearance and supplies.
• Handle cash, balance drawers, and complete shift reports.
• Resolve guest concerns promptly or elevate appropriately.
• Support other departments as needed for seamless operations.
• Uphold safety, security, and emergency procedures.
• Deliver Homewood Suites by Hilton service standards and enroll guests in the loyalty program.

Skills

Customer service

Hospitality experience

Cash handling

PMS familiarity

Flexibility

Education

High school diploma

Tools

PMS systems

Job description

Homewood Suites by Hilton South Bend Notre Dame Area is seeking a front desk associate to deliver warm, brand-standard service from arrival to departure at our hotel operated by JSK Hospitality.

You will check guests in and out, handle reservations, payments, and guest requests while upselling amenities and maintaining a welcoming lobby. You will also balance cash, complete shift reports, and assist other departments to ensure smooth operations.