Front Office Lead: Guest Services & Revenue

AFP Management Corp; Miami (FL); In loco; USD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Vision coverage

401k plan

Hilton travel benefits

Free lunch

Parking

Descrizione del lavoro

The DoubleTree by Hilton Miami Airport Convention Center is seeking an experienced Assistant Front Office Manager to oversee Front Office, Concierge, and Uniformed Services on-site. The role emphasizes guest service, revenue optimization, and adherence to Hilton standards and AFP SOPs.

Responsibilities include staff coaching, scheduling, interviews, and reporting to ensure smooth operations and maximum occupancy. On-site work and adherence to hotel policies are required.

Competenze

• At least 4 years of progressive experience in a hotel or related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.
• Supervisory experience required.
• Must be proficient in Windows Word, Excel, Delphi, PEP Preferred
• Must have a valid driver's license from the applicable state.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must routinely meet deadlines.
• Must be able to multi task
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Long hours sometimes required.
• Light work -Exerting up to 20 pounds of force occasionally, and/orup to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Mansioni

• Operate Front Office, Concierge and Uniformed Services per AFP and Hilton standards.
• Maximize room revenue and occupancy; monitor rate variance and house count.
• Attend Rooms Merchandizing meetings and assist in payroll and scheduling.
• Maintain safety and staff training per SOPs; lead interviews and recruit.
• Ensure guest satisfaction and timely handling of requests and problems.

Conoscenze

Supervisory experience

Windows Word

Excel

Delphi

PEP Preferred

Formazione

4-year college degree

Descrizione del lavoro

The DoubleTree by Hilton Miami Airport Convention Center is seeking an experienced Assistant Front Office Manager to oversee Front Office, Concierge, and Uniformed Services on-site. The role emphasizes guest service, revenue optimization, and adherence to Hilton standards and AFP SOPs.

Responsibilities include staff coaching, scheduling, interviews, and reporting to ensure smooth operations and maximum occupancy. On-site work and adherence to hotel policies are required.