Overnight Front Desk Leader & Night Audit Supervisor

AFP Management Corp; South Bend (IN); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Hotel discounts

Health benefits

Training and development

Career growth opportunities

Supportive team environment

Job summary

DoubleTree by Hilton South Bend is seeking a Night Auditor Supervisor to lead the Front Desk overnight team, ensuring smooth operations, guest satisfaction, and accurate nightly financials. The role requires supervisory experience, strong communication, and the ability to work independently during overnight hours.

The ideal candidate will have prior Front Desk or Night Audit experience and a track record of reliability, with availability for weekends and holidays as needed.

Qualifications

• Previous hotel Front Desk, Guest Services, or Night Audit experience strongly preferred.
• Previous supervisory or leadership experience preferred.
• High school diploma or equivalent required.
• Strong computer skills and ability to learn hotel property-management and reporting systems.

Responsibilities

• Serve as the Front Desk leader during the overnight shift and help ensure smooth hotel operations.
• Provide exceptional guest service through check-in, check-out, reservations, telephone assistance, and handling guest requests.
• Supervise and support Night Auditors and other overnight Front Desk team members.
• Respond professionally to guest concerns and resolve issues within established hotel guidelines.
• Complete the hotel’s nightly audit and ensure the business day is properly closed.
• Audit and reconcile Front Desk, Food & Beverage, credit card, cash, and other hotel transactions.
• Verify the accuracy of guest folios, payments, adjustments, discounts, and billing.
• Prepare and distribute required daily, weekly, month-end, financial, statistical, and operational reports.
• Identify discrepancies and research or correct errors before completing the nightly audit.

Skills

Supervisory experience

Guest service excellence

Strong communication

Attention to detail

Multitasking

Problem solving

Cash handling

Overnight shift availability

Leadership

Education

High school diploma or equivalent

Tools

Hotel PMS software

Accounting basics

Job description

DoubleTree by Hilton South Bend is seeking a Night Auditor Supervisor to lead the Front Desk overnight team, ensuring smooth operations, guest satisfaction, and accurate nightly financials. The role requires supervisory experience, strong communication, and the ability to work independently during overnight hours.

The ideal candidate will have prior Front Desk or Night Audit experience and a track record of reliability, with availability for weekends and holidays as needed.