Front Office & Guest Experience Leader

Hei Hotels Inc.; Anaheim, Northern (CA, KY); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Free parking

Complimentary hot buffet meals during;

Job summary

JW Marriott Anaheim Resort is seeking a Front Office Manager to oversee guest check-in/check-out, phone service, and front desk operations. You’ll lead staff, ensure brand standards, and drive guest satisfaction while monitoring budgets and labor costs.

The role requires strong communication, leadership, and knowledge of PMS systems, with a focus on delivering elevated hospitality experiences in a premier Anaheim setting.

Qualifications

• Minimum of 2 years Front Desk experience, preferably in leadership role.
• Proficient with PMS system and brand reward programs.
• Able to handle cash/credit transactions and perform financial tasks.

Responsibilities

• Ensure efficient guest registration, checkout, and telephone service.
• Monitor front office operations and brand standards.
• Prepare forecasts, reports, and assist in budgeting for the front office.
• Supervise staff, conduct assessments, and manage performance.
• Coordinate with other departments to optimize guest satisfaction.

Skills

Front Desk leadership

PMS proficiency

Brand rewards knowledge

Cash handling

Financial literacy

Communication skills

Tools

PMS system

Job description

JW Marriott Anaheim Resort is seeking a Front Office Manager to oversee guest check-in/check-out, phone service, and front desk operations. You’ll lead staff, ensure brand standards, and drive guest satisfaction while monitoring budgets and labor costs.

The role requires strong communication, leadership, and knowledge of PMS systems, with a focus on delivering elevated hospitality experiences in a premier Anaheim setting.