Luxury Resort Concierge

HEI Hotels & Resorts; Anaheim (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical & Dental

Vision insurance

Vacation & Holidays

401(k) with matching

Hotel room discounts

Job summary

JW Marriott Anaheim Resort, part of HEI Hotels & Resorts, is seeking a guest services professional at our Anaheim, CA property near Disneyland Resort and the Convention Center. This on-site role offers a stable hourly wage and opportunities to help guests with reservations, directions, and local information.

Pay is $29.15 per hour, with no tipping or discretionary bonus. Responsibilities include guest inquiries, mail handling, and keeping hotel information current; attendance and reliability are

Qualifications

• One year experience in a public contact position.
• Hotel experience preferred.
• Ability to establish and maintain effective working relationships with guests and associates.
• Effective verbal and written communication skills; adapt communication for different audiences.

Responsibilities

• Answer questions regarding or making reservations for dining, entertainment, sports events, recreation, tours, health and beauty, childcare, transportation, cultural activities, shopping, and other services.
• Provide directions to hotel facilities or events.
• Notify/assist guests of receipt of facsimiles, mail, messages, and packages.
• Maintain current information and materials regarding hotel, services, and attractions.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job duties as assigned.

Skills

Public contact exp

Hotel experience

Interpersonal skills

Verbal & written communication

Job description

JW Marriott Anaheim Resort, part of HEI Hotels & Resorts, is seeking a guest services professional at our Anaheim, CA property near Disneyland Resort and the Convention Center. This on-site role offers a stable hourly wage and opportunities to help guests with reservations, directions, and local information.

Pay is $29.15 per hour, with no tipping or discretionary bonus. Responsibilities include guest inquiries, mail handling, and keeping hotel information current; attendance and reliability are