Front Office Manager: Elevate Guest Experience & Lead Team

Hilton; Anaheim (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Incredible travel perks

Own a piece of Hilton

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Generous paid time off

Health & welfare benefits

Financial security for your future

Job summary

Hilton in Anaheim is seeking an experienced Front Office Manager to lead daily front desk operations and deliver memorable guest experiences. You will oversee guest services, registration, room inventory, and ensure adherence to standards to drive satisfaction and revenue.

You will coach and develop the front office team, implement revenue initiatives, and maintain a welcoming, efficient environment that reflects Hilton's renowned hospitality.

Responsibilities

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Job description

Hilton in Anaheim is seeking an experienced Front Office Manager to lead daily front desk operations and deliver memorable guest experiences. You will oversee guest services, registration, room inventory, and ensure adherence to standards to drive satisfaction and revenue.

You will coach and develop the front office team, implement revenue initiatives, and maintain a welcoming, efficient environment that reflects Hilton's renowned hospitality.