Front Office Global Customer Care and Order Coordinator

Safran; Plainfield (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading aerospace and defense company is seeking a Customer Service Representative in Plainfield, IL. This role involves managing customer interactions and ensuring satisfaction through effective order management and resolution of billing disputes. Candidates should possess international sales knowledge and strong interpersonal skills. Excellent command of English and experience with ERP tools such as SAP are essential.

Qualifications

• Knowledge of international sales, Incoterms, and multicultural approaches.
• Ability to work unassisted, with diligence and methodical thinking.
• Dynamic and proactive approach with excellent interpersonal skills.

Responsibilities

• Act as the interface between customers and various departments.
• Coordinate order management through to billing.
• Assist in resolving disputes arising from outstanding bills.

Skills

International sales knowledge

Working knowledge of English and/or other languages

Logistics knowledge

Tax, accounts and financial knowledge

Export control knowledge

Civil and military regulations knowledge

Sales contracts knowledge

Soft skills: excellent interpersonal skills

Professional skills in management and ERP tools

Tools

SAP

Movex

AirSupply

Exostar

In-Share

Aeroexchange

Job description

A leading aerospace and defense company is seeking a Customer Service Representative in Plainfield, IL. This role involves managing customer interactions and ensuring satisfaction through effective order management and resolution of billing disputes. Candidates should possess international sales knowledge and strong interpersonal skills. Excellent command of English and experience with ERP tools such as SAP are essential.