Customer Service & Sales Operations Specialist

Crane Company; West Caldwell (NJ); On-site; USD 76,500 - 99,600; Full time

Job summary

A leading aerospace company in West Caldwell, NJ is seeking a skilled Customer Service Administrator II to support sales success through administrative activities. The role requires strong organization and communication skills, with responsibilities such as managing purchase orders, responding to customer inquiries, and ensuring compliance with regulations. Ideal candidates will have 2-5 years of experience in customer service and proficiency in ERP systems. The position offers a salary range of $76,500 to $99,600, with some eligibility for performance-based bonuses.

Qualifications

• 2-5 years of customer service work experience.
• Understanding of business administration concepts.
• Proficient use of ERP systems and strong communication skills.

Responsibilities

• Review and negotiate customer purchase orders for compliance.
• Prepare timely responses to customer requests for quotes.
• Support accounts receivables to address past due payment issues.

Skills

ERP system proficiency

Strong organizational skills

Excellent communication

Problem solving

Intermediate to advanced Microsoft Office skills

Education

High School Diploma

Associates or Bachelor's Degree

Tools

Oracle

Job description

A leading aerospace company in West Caldwell, NJ is seeking a skilled Customer Service Administrator II to support sales success through administrative activities. The role requires strong organization and communication skills, with responsibilities such as managing purchase orders, responding to customer inquiries, and ensuring compliance with regulations. Ideal candidates will have 2-5 years of experience in customer service and proficiency in ERP systems. The position offers a salary range of $76,500 to $99,600, with some eligibility for performance-based bonuses.