Customer Service Representative (Front Office)

Safran; Plainfield (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading aerospace and defense company is seeking a Customer Service Representative in Plainfield, IL. This role involves managing customer interactions and ensuring satisfaction through effective order management and resolution of billing disputes. Candidates should possess international sales knowledge and strong interpersonal skills. Excellent command of English and experience with ERP tools such as SAP are essential.

Qualifications

• Knowledge of international sales, Incoterms, and multicultural approaches.
• Ability to work unassisted, with diligence and methodical thinking.
• Dynamic and proactive approach with excellent interpersonal skills.

Responsibilities

• Act as the interface between customers and various departments.
• Coordinate order management through to billing.
• Assist in resolving disputes arising from outstanding bills.

Skills

International sales knowledge

Working knowledge of English and/or other languages

Logistics knowledge

Tax, accounts and financial knowledge

Export control knowledge

Civil and military regulations knowledge

Sales contracts knowledge

Soft skills: excellent interpersonal skills

Professional skills in management and ERP tools

Tools

SAP

Movex

AirSupply

Exostar

In-Share

Aeroexchange

Job description

Overview

Customer Service Representatives contribute to customer satisfaction by ensuring regular and proactive communications as part of the administrative management of contracts and orders. They act as the interface between customers, the Commercial Department, Programs, Production/MRO, Supply Chain and Finance. They help cascade contractual objectives and coordinate the orders management through to billing. They assist with the resolution of disputes arising from outstanding bills.

Responsibilities

• Interface between customers, the Commercial Department, Programs, Production/MRO, Supply Chain and Finance; cascade contractual objectives and coordinate order management through to billing.
• Assist with resolution of disputes arising from outstanding bills.
• Produce and/or use and/or complete reports and process indicators related to administrative processing of orders, delivery performance (OTD, SPT, TAT) and billing.

Required Skills & Qualities

• Knowledge: International sales (Incoterms, multicultural approaches, etc.)
• Working knowledge of English and/or other languages
• Logistics (export, customs, etc.)
• Taxation, accounts and financial (VAT, pricing management, etc.)
• Export control
• Civil and/or military regulations
• Sales contracts
• Soft skills: ability to work unassisted, diligence and methodical thinking, dynamic and proactive approach, ability to anticipate and adapt, excellent interpersonal skills, empathy, active listening, service and customer relations orientation, availability and flexibility, versatility, ability to manage priorities, cope with stress, good teamwork, and information synthesis
• Professional skills/know-how: management and ERP tools (SAP, Movex, etc.); customer portals (AirSupply, Exostar, In-Share, Aeroexchange, etc.)

Travel

Less than 5% with potential for international travel

Location

Plainfield, IL

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