Global Order & Customer Service Specialist

Logan Instruments Corp.; New Jersey; On-site; USD 45,000 - 55,000; Full time

Job summary

A precision laboratory instrumentation manufacturer headquartered in New Jersey is seeking a Customer Service Representative. This full-time role involves processing customer orders, communicating effectively with clients about order statuses, and supporting various internal departments including finance and production. The ideal candidate should have a minimum of two years experience in customer service within an equipment company and possess strong communication skills. The position also involves working independently and managing ERP data integrity.

Qualifications

• Minimum two years working as a customer service representative for an equipment company.
• Knowledge of shipping terms (INCO Terms familiarity) and payment terms.
• Effective communicator (verbal and written).

Responsibilities

• Review and enter new purchase orders into the ERP system.
• Work with finance, production, and shipping departments.
• Communicate with customers about order status.
• Attend production meetings to ensure order commitments.
• Handle customer support inquiries and archiving paperwork.

Skills

Customer service experience

Knowledge of shipping terms

Effective communication

Positive attitude

Ability to work independently

Knowledge of Microsoft Outlook

Job description

A precision laboratory instrumentation manufacturer headquartered in New Jersey is seeking a Customer Service Representative. This full-time role involves processing customer orders, communicating effectively with clients about order statuses, and supporting various internal departments including finance and production. The ideal candidate should have a minimum of two years experience in customer service within an equipment company and possess strong communication skills. The position also involves working independently and managing ERP data integrity.