Logistics Customer Care Specialist (Order & ERP Focus)

Accurate Personnel; Huntley (IL); On-site; USD 38,000 - 48,000; Full time

Job summary

A logistics support company is seeking a Customer Service Representative in Huntley, IL. The role involves serving as the main contact for customer inquiries and managing order fulfillment processes. Candidates should have 2-3 years of customer service experience in logistics or manufacturing, strong typing skills, and proficiency with Microsoft Office and ERP systems. This position demands effective communication, problem-solving skills, and a professional demeanor while maintaining documentation and data accuracy.

Qualifications

• 2–3 years of customer service experience, ideally in logistics, distribution, or manufacturing.
• Familiarity with order entry processes and basic accounting concepts.

Responsibilities

• Serve as the primary point of contact for customer inquiries, orders, and delivery requirements.
• Research and resolve customer order issues, delivery concerns, and performance discrepancies.
• Enter customer orders and validate delivery schedules for accuracy.

Skills

Customer service experience

Proficiency in Microsoft Excel

Strong typing and data-entry skills

Attention to detail

Tools

ERP systems (SAP or similar)

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

A logistics support company is seeking a Customer Service Representative in Huntley, IL. The role involves serving as the main contact for customer inquiries and managing order fulfillment processes. Candidates should have 2-3 years of customer service experience in logistics or manufacturing, strong typing skills, and proficiency with Microsoft Office and ERP systems. This position demands effective communication, problem-solving skills, and a professional demeanor while maintaining documentation and data accuracy.