Front Office Experience Director

Hyatt Regency Jersey City; Jersey City (NJ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical and Dental insurance (Anthem)

Vision insurance (EyeMed)

Vacation, Sick and Holiday programs

401(k) with matching

Hotel room discounts

Job summary

Hyatt Regency Jersey City is seeking a Front Office/Guest Services Manager to oversee all aspects of front office operations and guest interactions. The role focuses on delivering exceptional service, staff leadership, and VIP handling to ensure memorable stays for guests.

The ideal candidate will have at least three years in front office management, strong communication skills, and a track record of improving guest satisfaction while managing payroll and scheduling efficiently.

Qualifications

• Minimum three years of front office management experience.
• Ability to supervise and mentor staff with tact and diplomacy.
• Excellent interpersonal and written communication skills.

Responsibilities

• Oversees Front Office/Guest Services operations and staff.
• Manages VIP arrivals, departures, and reservations.
• Ensures training programs align with Guest Service Delivery Standards.
• Monitors guest surveys and resolves issues to ensure satisfaction.
• Forecasts payroll, schedules, and reports to optimize efficiency.
• Collaborates with Finance to address credit challenges.

Skills

Guest service leadership

Staff supervision

Communication

Problem solving

Payroll planning

Tools

PMS software

Job description

Hyatt Regency Jersey City is seeking a Front Office/Guest Services Manager to oversee all aspects of front office operations and guest interactions. The role focuses on delivering exceptional service, staff leadership, and VIP handling to ensure memorable stays for guests.

The ideal candidate will have at least three years in front office management, strong communication skills, and a track record of improving guest satisfaction while managing payroll and scheduling efficiently.