Front Office Operations Lead — Flexible Schedule

Crowne Plaza Newark Airport; Elizabeth (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hotel chain in New Jersey is seeking an experienced Assistant Front Office Manager to oversee day-to-day front desk operations. Responsibilities include managing customer satisfaction, implementing company policies, and handling staff HR matters. Candidates should possess at least 3 years of guest services experience, including supervisory roles. Excellent communication and problem-solving skills are critical, as is proficiency in hotel management systems like OPERA. The position requires flexibility in scheduling, including holidays and weekends.

Qualifications

• 3+ years’ total guest services experience, including 1 year of supervisory experience and 2 years as a front desk agent.
• Proficient in managing front desk operations and implementing company programs.
• Bilingual or multilingual capabilities are a plus.

Responsibilities

• Plan and manage day-to-day operations of the Front Office Department.
• Resolve customer complaints and ensure high levels of satisfaction.
• Prepare reports and assist with budgeting to maximize revenue.

Skills

Communication skills

Problem-solving

Attention to detail

Hospitality experience

Tools

OPERA hotel management system

Microsoft Office

Job description

A leading hotel chain in New Jersey is seeking an experienced Assistant Front Office Manager to oversee day-to-day front desk operations. Responsibilities include managing customer satisfaction, implementing company policies, and handling staff HR matters. Candidates should possess at least 3 years of guest services experience, including supervisory roles. Excellent communication and problem-solving skills are critical, as is proficiency in hotel management systems like OPERA. The position requires flexibility in scheduling, including holidays and weekends.