Assistant Front Office Manager — Guest Experience Leader

Hyatt Regency; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with Company Match

Free Room Rates

Paid Vacation & Sick Days

Free Meals

Global Career Opportunities

Tuition Reimbursement

Employee Stock Purchase Plan

Great Company Culture

Job summary

Hyatt Regency Jacksonville is seeking an Assistant Front Office Manager to oversee the front desk team, ensure smooth guest check-in/out, and maintain service standards.

In this role you will manage cash controls, coordinate staffing, and participate in staff training and scheduling to deliver authentic hospitality. Hyatt offers comprehensive benefits and career opportunities for growth.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Strong problem-solving skills.
• Minimum of one year previous front office supervisory experience preferred.
• Proficiency in hotel management software.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Oversee front office staff and guest services.
• Maintain cash controls for agents.
• Coordinate staffing needs and scheduling.
• Provide training and staff development.

Skills

Customer service

Communication skills

Problem solving

Front office supervision

Hotel software

Flexible schedule

Tools

Hotel management software

Job description

Hyatt Regency Jacksonville is seeking an Assistant Front Office Manager to oversee the front desk team, ensure smooth guest check-in/out, and maintain service standards.

In this role you will manage cash controls, coordinate staffing, and participate in staff training and scheduling to deliver authentic hospitality. Hyatt offers comprehensive benefits and career opportunities for growth.