Front Office Duty Manager - Elevate Hotel Ops

HHM Hospitality; Silver Beach (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

HHM Hotels is seeking a Manager on Duty to oversee hotel operations in the absence of leadership and during off-peak times. You will coach and supervise front desk associates, coordinate with department managers, handle guest issues, monitor systems, and ensure safety and sustainability guidelines are followed.

This full-time role requires standing, flexibility with schedule, and a commitment to HHM core values.

Qualifications

• Associate or Bachelor’s degree preferred.
• Thorough knowledge of front office operations and intermediate knowledge of overall hotel operations.

Responsibilities

• Interview, select, train, schedule, coach and support associates.
• Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
• Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Supervise night audit functions, and perform audit in absence of the night auditor.
• Be aware of emergency procedures and take full responsibility in emergency situations.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Skills

Interviewing

Training

Scheduling

Coaching

Front office operations

Customer service

Education

Associate or Bachelor’s degree preferred

Job description

HHM Hotels is seeking a Manager on Duty to oversee hotel operations in the absence of leadership and during off-peak times. You will coach and supervise front desk associates, coordinate with department managers, handle guest issues, monitor systems, and ensure safety and sustainability guidelines are followed.

This full-time role requires standing, flexibility with schedule, and a commitment to HHM core values.