Manager on Duty

Workstream; Portland (ME); On-site; USD 42,000 - 64,000; Full time

Job summary

Workstream in Portland, ME seeks a Manager on Duty to oversee all front office operations and ensure exceptional guest service. You will coordinate with departments and upper management to keep the hotel running smoothly and address any issues promptly.

The role requires strong organizational and communication skills, comfort standing for long periods, and a willingness to work a flexible schedule including days, nights, and weekends. Management experience is preferred but not required.

Qualifications

• Proficient in Microsoft Office programs.
• Excellent organizational skills and attention to detail.
• Strong communication and guest service abilities.
• Ability to stand for long periods and work a flexible schedule.

Responsibilities

• Assist the Front Office Manager in overseeing all front office operations.
• Complete all daily front desk tasks as assigned by Front Office Manager.
• Provide high-quality guest relations and resolve guest complaints per policy.
• Communicate relevant information to the next Manager On Duty.
• Monitor and track room moves when needed.
• Ensure compliance with company policies and procedures.
• Enforce safety procedures and report unsafe conditions to management.
• Attend meetings and training as required.
• Monitor guest room balance discrepancies to ensure charges are covered.
• Monitor occupancy for accurate room postings.
• Assist in training new associates.
• Communicate issues to Front Office Manager and Assistant General Manager.
• Coordinate shuttle schedule with Bell staff and promote brand standards.
• Other duties as assigned by management.

Skills

Microsoft Office proficiency

Strong communication

Organized

Customer service orientation

Job description

The Manager on Duty is responsible for ensuring all aspects of the hotel are running to optimal performance by communicating with appropriate departments and members of upper management as needed. We are looking for a positive, organized, driven, and customer service-oriented individual to join our team!

Responsibilities

• Assist the Front Office Manager in overseeing all front office operations.
• Complete all daily front desk tasks as assigned by Front Office Manager.
• Provide and ensure high-quality guest relations. Receive and resolve guest complaints in a manner consistent with company policy.
• Communicate relevant information to the next Manager On Duty.
• Monitor and track room moves when needed.
• Ensure compliance with all company policy and procedures.
• Adhere and enforce all safety procedures and inform upper management of any unsafe conditions.
• Attend meetings and training as required.
• Monitor balance discrepancies on guest rooms to ensure credit is available to cover all charges.
• Monitor occupancy of all guest rooms to ensure accurate room postings.
• Assist the Front Office Manager with the training of new associates.
• Communicate with the Front Office Manager and Assistant General Manager any issues that may require their attention.
• Coordinate shuttle schedule with Bell staff. Promote and support brand initiatives and standards.
• Other duties as assigned by management.

Requirements

• Must be proficient in Microsoft Office Programs.
• Must be very organized and detail-oriented.
• Must have a high level of communication skills.
• Must be able to stand for 8 hours.
• Must be willing to work a flexible schedule, including days, nights, and weekends.
• Management experience is preferred, but not required.