Operations Supervisor

Residence Inn by Marriott Danbury; Danbury (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

A well-known hotel chain in Danbury is seeking an Operations Supervisor to manage hotel operations in the absence of senior management. The role includes interviewing, training, and supporting staff while ensuring high levels of customer service. Candidates should have a solid background in hotel operations and may need to work during weekends and holidays. This position offers a dynamic work environment and opportunities for career advancement within the hotel chain.

Qualifications

• Associate or Bachelor’s degree preferred.
• Thorough knowledge of front office operations.
• Intermediate knowledge of overall hotel operations.

Responsibilities

• Oversee hotel operations in absence of management.
• Manage front office to ensure optimal service.
• Resolve customer complaints and monitor operational issues.

Skills

Interviewing and training staff

Customer service management

Knowledge of hotel operations

Education

Associate or Bachelor’s degree

Job description

Opportunity: Operations Supervisor

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.

Potential Career Path

Front Office Manager – Assistant General Manager – General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
• Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Supervise night audit functions, and perform audit in absence of the night auditor.
• Be aware of emergency procedures and take full responsibility in emergency situations.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

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