Manager on Duty

HHM Hospitality; Silver Beach (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

HHM Hotels is seeking a Manager on Duty to oversee hotel operations in the absence of leadership and during off-peak times. You will coach and supervise front desk associates, coordinate with department managers, handle guest issues, monitor systems, and ensure safety and sustainability guidelines are followed.

This full-time role requires standing, flexibility with schedule, and a commitment to HHM core values.

Qualifications

• Associate or Bachelor’s degree preferred.
• Thorough knowledge of front office operations and intermediate knowledge of overall hotel operations.

Responsibilities

• Interview, select, train, schedule, coach and support associates.
• Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
• Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Supervise night audit functions, and perform audit in absence of the night auditor.
• Be aware of emergency procedures and take full responsibility in emergency situations.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Skills

Interviewing

Training

Scheduling

Coaching

Front office operations

Customer service

Education

Associate or Bachelor’s degree preferred

Job description

Overview

Opportunity: Manager on Duty

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.

Potential Career Path

Front Office Manager – Assistant General Manager – General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
• Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Supervise night audit functions, and perform audit in absence of the night auditor.
• Be aware of emergency procedures and take full responsibility in emergency situations.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

About Us

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

HHM Hotels is proud to be an equal‑opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.