Front Office & Guest Services Manager

Plazahotelelpaso; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k

Travel Discounts

Life Insurance

Wellness Program

Educational Development

Referral Bonus

Job summary

HHM Hotels is seeking a Front Office Manager to lead the hotel front desk operations, ensuring exceptional guest service and adherence to sustainability standards. The role focuses on people, process, and performance across the front office.

You will interview, hire, train, and coach staff, monitor guest satisfaction scores, manage budgets, review incident logs, and oversee contracts with vendors. This position requires 2–5 years in hospitality and a degree, with flexible schedules including

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

Responsibilities

• Interview, select, train, schedule, coach and support associates to brand standards.
• Monitor guest satisfaction and work to improve department and hotel scores.
• Oversee front office financial operations and ensure accounting controls.
• Develop budgets, forecasts, and manage capital budget items as needed.
• Supervise guest services department managers.
• Review guest communications and incident logs to direct staff.
• Oversee vendor and personnel contracts.
• Monitor occupancy to maximize room utilization and reduce overbooking.
• Create action plans to address service deficiencies.
• Follow safety procedures and OSHA standards.
• Perform other duties as requested by management.

Skills

Interviewing

Team training

Scheduling

Coaching

Guest satisfaction

Budgeting

Education

Associate’s or Bachelor’s degree

Job description

HHM Hotels is seeking a Front Office Manager to lead the hotel front desk operations, ensuring exceptional guest service and adherence to sustainability standards. The role focuses on people, process, and performance across the front office.

You will interview, hire, train, and coach staff, monitor guest satisfaction scores, manage budgets, review incident logs, and oversee contracts with vendors. This position requires 2–5 years in hospitality and a degree, with flexible schedules including