Front Office & Guest Experience Leader

HEI Hotels & Resorts; Georgia; On-site; USD 65,000 - 78,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Vision Insurance

401(k) Matching

Hotel Room Discounts

Paid Time Off

Job summary

HEI Hotels & Resorts in Houston seeks an experienced Front Office Manager to oversee the Front Office and Guest Services departments, driving profitability, cost controls, and top-tier guest satisfaction. The role provides leadership to Front of House staff and manages VIP reservations and staffing in coordination with the Front Office Manager.

The position requires a minimum of three years in front office management, strong English communication, and a proven track record in payroll,

Qualifications

• Minimum of three years of front office management experience.
• Minimum of two-year department head level experience.
• Ability to effectively deal with team members and customers with patience, tact and diplomacy.
• Excellent mathematics to interpret numbers for hotel operations.
• Proficient computer skills to input information accurately.
• Strong English communication skills, both written and spoken.

Responsibilities

• Oversees Front Office and Guest Services to ensure profitability, cost controls and guest satisfaction.
• Leads recruitment, training, supervision, evaluation and progressive discipline for Front Office staff.
• Manages VIP arrivals/departures and coordinates with Front Office Manager for staffing.
• Ensures training programs meet compliance and brand standards.
• Responds to guest feedback and surveys to maintain high service levels.
• Monitors payroll, schedules and reports to optimize productivity within budget.

Skills

Front Office Leadership

Guest Services

Payroll & Scheduling

Staff Training

VIP Handling

Job description

HEI Hotels & Resorts in Houston seeks an experienced Front Office Manager to oversee the Front Office and Guest Services departments, driving profitability, cost controls, and top-tier guest satisfaction. The role provides leadership to Front of House staff and manages VIP reservations and staffing in coordination with the Front Office Manager.

The position requires a minimum of three years in front office management, strong English communication, and a proven track record in payroll,