Front Office Director: Guest Experience & Revenue Leader

Hilton; South Bend (IN); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase plan (ESPP)

Paid parental leave

Wellbeing programs

Life insurance & retirement benefits

Job summary

Hilton is seeking a Director of Front Office to lead hotel-wide front office operations, shaping service standards and strategic direction. You will drive guest satisfaction, occupancy, and revenue while ensuring policies and systems are effectively utilized.

The role emphasizes leadership, team development, and a data-driven approach to enhance guest experiences and profitability across the Front Office.

Qualifications

• Experience leading front office operations in a hotel setting.
• Strong focus on guest satisfaction and service standards.
• Proven ability to implement revenue initiatives and up-selling strategies.

Responsibilities

• Direct all Front Office functions including guest service, registration, room inventory and controls.
• Shape service-excellence strategy by monitoring guest satisfaction and implementing improvements.
• Drive revenue through marketing campaigns and up-selling to maximize occupancy and revenue.
• Coordinate corporate marketing initiatives within the Front Office.
• Analyze daily reports to inform operational strategy and guest experience.

Skills

Front Office Leadership

Guest Service

Revenue Management

Team Leadership

Staff Development

Data Analysis

Job description

Hilton is seeking a Director of Front Office to lead hotel-wide front office operations, shaping service standards and strategic direction. You will drive guest satisfaction, occupancy, and revenue while ensuring policies and systems are effectively utilized.

The role emphasizes leadership, team development, and a data-driven approach to enhance guest experiences and profitability across the Front Office.