Front Desk Experience Lead

HEI Hotels & Resorts; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Complimentary meal per shift

Free parking

Medical and Dental insurance

Vision insurance

401(k) savings plan with company match

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking a Front Desk professional for The Houston Grand - River Oaks. Assist the Front Office Manager to maintain efficient guest services, registrations, and payments while delivering a warm, professional experience for every guest.

The ideal candidate has at least one year in hospitality customer service, strong communication skills, and the ability to balance service with efficiency at the front desk.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to deal with internal and external customers with tact and diplomacy.
• Basic mathematical skills and ability to perform calculations.
• Ability to input information using a moderately complex computer system.
• Ability to stand, walk and work behind the front desk.
• Strong written and verbal communication skills.
• Adapt communication style for different audiences.

Responsibilities

• Greet guests warmly and provide clear information about hours and local attractions.
• Assist with check-in/check-out and input guest details in the system; manage room rates.
• Verify and imprint credit cards; handle payments and balance house accounts.
• Answer phones, relay messages, and manage mail and packages for guests.
• Resolve guest issues by researching and applying effective solutions.
• Support Front Office operations to meet financial and service goals.

Skills

Customer service

Hospitality

Mathematical calculations

Computer systems

Communication

Teamwork

Job description

HEI Hotels & Resorts is seeking a Front Desk professional for The Houston Grand - River Oaks. Assist the Front Office Manager to maintain efficient guest services, registrations, and payments while delivering a warm, professional experience for every guest.

The ideal candidate has at least one year in hospitality customer service, strong communication skills, and the ability to balance service with efficiency at the front desk.