Luxury Front Office Manager - Boutique Hotel Leadership

Makeready; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO/PTO exchange

Medical/dental/vision benefits

Maternity/paternity leave

Pet insurance

401k with company match

Student loan repayment program

Ancillary benefits

Job summary

The Greenleigh River Oaks, opening Fall 2026, seeks a dynamic Front Office Manager to lead the guest experience in a luxury Houston property. You will manage front desk operations, drive service excellence, and mentor aHigh-end front office team in a fast-paced lifestyle setting.

Join Makeready to deliver elevated guest experiences, optimize operations, and collaborate across departments to ensure seamless arrivals, departures, and guest satisfaction in a boutique hotel environment.

Qualifications

• Proven leadership experience in hotel front desk or hospitality operations.
• Experience in a lifestyle, boutique, or luxury environment preferred.
• Strong working knowledge of hotel management systems and guest service platforms.
• Solid understanding of night audit procedures and multi-line phone systems.
• Exceptional customer service skills with a polished, approachable presence.
• Outstanding communication skills and professional phone etiquette.
• Multilingual or bilingual abilities highly desirable.

Responsibilities

• Oversee all front desk operations, including check-in/check-out, reservations, and guest inquiries.
• Resolve guest concerns promptly, professionally, and with genuine care.
• Recruit, onboard, train, and cross-train front office team members.
• Supervise and mentor front desk and bell staff, fostering accountability and service excellence.
• Maintain scheduling to ensure proper coverage and operational efficiency.
• Ensure the front desk and lobby areas are consistently clean, organized, and welcoming.
• Coordinate with Housekeeping, Engineering, F&B, and other departments for seamless guest service.
• Respond to guest surveys and feedback, identifying opportunities for improvement.
• Maintain accurate records, reports, and front office inventory controls.
• Arrange guest transportation and special requests as needed.
• Monitor front office revenues to align with budgeted goals.
• Maintain open and effective interdepartmental communication.

Skills

Leadership

Front desk operations

Guest service

Communication skills

Multilingual

Boutique/luxury hospitality

Tools

Hotel management system

Night audit procedures

Multi-line phone system

Job description

The Greenleigh River Oaks, opening Fall 2026, seeks a dynamic Front Office Manager to lead the guest experience in a luxury Houston property. You will manage front desk operations, drive service excellence, and mentor aHigh-end front office team in a fast-paced lifestyle setting.

Join Makeready to deliver elevated guest experiences, optimize operations, and collaborate across departments to ensure seamless arrivals, departures, and guest satisfaction in a boutique hotel environment.