Front Office Director: Lead Guest Experience

Cadillac Hotel & Beach Club; Miami Beach (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical coverage (multi-tier)

Dental & Vision Coverage

24/7 Teledoc

Free maintenance medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Cadillac Hotel & Beach Club in Mid-Beach, Miami is seeking a Director of Front Office to lead a high-energy front desk team and deliver unmatched guest experiences at a premier oceanfront resort. You will oversee daily operations, manage staff, and partner with hotel leadership to drive guest satisfaction and loyalty while maintaining operational excellence.

The role requires hands-on leadership, strong communication, and a focus on revenue, cost control, and service standards in a luxury

Qualifications

• 2 years prior departmental management experience in front office or related disciplines.
• Read, write and speak English fluently.
• Prior cash handling experience necessary.

Responsibilities

• Lead and inspire a team of front office professionals to deliver exceptional guest service.
• Ensure smooth check-in and check-out processes for guests, exceeding their expectations.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Foster a positive and engaging work environment, promoting teamwork and professional growth.
• Monitor and manage front office revenue and expenses to achieve financial goals.
• Collaborate with other departments to ensure seamless guest experiences.
• Implement and maintain high standards of service, efficiency, and professionalism.
• Stay current with industry trends and implement innovative practices to enhance guest experiences.

Skills

Front Office leadership

English fluency

Cash handling

Team motivation

Negotiation

Tools

Opera PMS

MicroS

Microsoft Office

Job description

Cadillac Hotel & Beach Club in Mid-Beach, Miami is seeking a Director of Front Office to lead a high-energy front desk team and deliver unmatched guest experiences at a premier oceanfront resort. You will oversee daily operations, manage staff, and partner with hotel leadership to drive guest satisfaction and loyalty while maintaining operational excellence.

The role requires hands-on leadership, strong communication, and a focus on revenue, cost control, and service standards in a luxury