Front Desk Guest Experience Associate

Cadillac Hotel & Beach Club; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel Discounts

401K Match

Paid Time Off

Dental & Vision Coverage

Teledoc Service

Pet Insurance

Tuition Reimbursement

Job summary

Cadillac Hotel & Beach Club in Miami Beach seeks a friendly Front Desk Agent to greet guests and ensure a smooth arrival experience. You will check guests in/out, respond to inquiries, and collaborate with departments to tailor memorable stays.

The role requires strong communication, cash handling, and a courteous, problem-solving attitude. Prior hospitality experience and familiarity with hotel systems are preferred to support exceptional guest service.

Qualifications

• Experience in customer service in hotel or hospitality setting.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Proficiency with property management systems.

Responsibilities

• Provide exceptional guest service at check-in and check-out.
• Respond promptly to guest inquiries and resolve issues.
• Offer local recommendations and information on amenities.
• Collaborate with departments to ensure seamless stays.
• Maintain a clean, organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Hospitality experience

Cash handling

Communication skills

PMS software knowledge

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

Cadillac Hotel & Beach Club in Miami Beach seeks a friendly Front Desk Agent to greet guests and ensure a smooth arrival experience. You will check guests in/out, respond to inquiries, and collaborate with departments to tailor memorable stays.

The role requires strong communication, cash handling, and a courteous, problem-solving attitude. Prior hospitality experience and familiarity with hotel systems are preferred to support exceptional guest service.