Director of Front Office

Cadillac Hotel & Beach Club; Miami Beach (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical coverage (multi-tier)

Dental & Vision Coverage

24/7 Teledoc

Free maintenance medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Cadillac Hotel & Beach Club in Mid-Beach, Miami is seeking a Director of Front Office to lead a high-energy front desk team and deliver unmatched guest experiences at a premier oceanfront resort. You will oversee daily operations, manage staff, and partner with hotel leadership to drive guest satisfaction and loyalty while maintaining operational excellence.

The role requires hands-on leadership, strong communication, and a focus on revenue, cost control, and service standards in a luxury

Qualifications

• 2 years prior departmental management experience in front office or related disciplines.
• Read, write and speak English fluently.
• Prior cash handling experience necessary.

Responsibilities

• Lead and inspire a team of front office professionals to deliver exceptional guest service.
• Ensure smooth check-in and check-out processes for guests, exceeding their expectations.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Foster a positive and engaging work environment, promoting teamwork and professional growth.
• Monitor and manage front office revenue and expenses to achieve financial goals.
• Collaborate with other departments to ensure seamless guest experiences.
• Implement and maintain high standards of service, efficiency, and professionalism.
• Stay current with industry trends and implement innovative practices to enhance guest experiences.

Skills

Front Office leadership

English fluency

Cash handling

Team motivation

Negotiation

Tools

Opera PMS

MicroS

Microsoft Office

Job description

Located in Mid-Beach, Cadillac Hotel & Beach Club is a 357-room oceanfront resort blending iconic Art Deco design with modern luxury. Part of Autograph Collection Hotels , the property offers a European Riviera-inspired experience infused with Miami’s vibrant energy.

With direct beach access, two resort-style pools, and elevated dining, the hotel fosters a culture of personalized hospitality where team members create memorable, meaningful guest experiences.

Overview

Are you a dynamic leader with a passion for delivering exceptional guest experiences? Join our team as a Director of Front Office and be at the forefront of creating unforgettable moments for our guests. With your high energy, enthusiasm, and commitment to excellence, you will oversee all front office operations and lead a team dedicated to providing unparalleled service.

Summary

• Lead and inspire a team of front office professionals to deliver exceptional guest service
• Ensure smooth check-in and check-out processes for guests, exceeding their expectations
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Foster a positive and engaging work environment, promoting teamwork and professional growth
• Monitor and manage front office revenue and expenses to achieve financial goals
• Collaborate with other departments to ensure seamless guest experiences
• Implement and maintain high standards of service, efficiency, and professionalism
• Stay current with industry trends and implement innovative practices to enhance guest experiences

Join our team and be part of a renowned hotel/resort where you can unleash your potential and make a significant impact in the world of hospitality.

Qualifications

• 2 years prior departmental management experience in front office or related disciplines
• Time management and negotiation skills
• Ability to manage and lead each discipline of the department independently
• Ability to manage according to employment and Innkeeper laws of the jurisdiction
• Prior cash handling experience necessary
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.