Director of Front Office: Elevate Guest Experience

White Lodging; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Paid Parental Leave

Vacation/Paid Time Off

401(k) with company match

Complimentary wellness tools

Unlimited referral bonuses

Leadership development opportunities

Tuition reimbursement

Discounts on hotel rooms

Job summary

White Lodging is seeking a Director of Front Office to lead a dedicated team in delivering exceptional guest service from check-in to departure. This role involves overseeing Front Desk, PBX, Bell, and Concierge operations while ensuring adherence to brand standards and financial performance strategies.

Successful candidates will have previous front office leadership experience, strong communication skills, and the ability to motivate teams.

Qualifications

• Previous front office leadership experience in a full-service hotel environment.
• Strong communication and problem-solving skills focused on guest satisfaction.
• Ability to motivate teams while managing multiple operational priorities.
• Experience with hotel systems and understanding of front office procedures.
• Proven ability to drive performance results in hospitality.

Responsibilities

• Oversee Front Desk, PBX, Bell, and Concierge operations.
• Develop and implement department strategies for financial performance.
• Lead and mentor front office leadership team.
• Ensure adherence to guest service standards and brand requirements.
• Monitor guest service scores and implement improvements.

Skills

Front office leadership

Communication skills

Problem-solving

Team development

Performance analysis

Tools

PMS

POS

Job description

White Lodging is seeking a Director of Front Office to lead a dedicated team in delivering exceptional guest service from check-in to departure. This role involves overseeing Front Desk, PBX, Bell, and Concierge operations while ensuring adherence to brand standards and financial performance strategies.

Successful candidates will have previous front office leadership experience, strong communication skills, and the ability to motivate teams.