Front Office Director: Elevate Guest Experience & Operations

HHM Hotels; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

HHM Hotels is seeking a Front Office Director in Boston to lead all front desk operations, inspire teams, and uphold HHM's guest service and sustainability standards. You will interview, hire, train, and coach staff while ensuring compliance with brand guidelines and a commitment to excellence in hospitality.

In this role you will manage budgets and forecasts for the front office, oversee payroll coordination, vendor contracts, and reporting.

Qualifications

• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of hotel operations.
• Large hotel experience preferred.

Responsibilities

• Interview, select, train, schedule, coach and support associates in line with HHM values.
• Oversee front office departments to ensure optimal service and hospitality.
• Monitor guest satisfaction and brand standards; drive improvements.
• Manage budgets, forecasts and capital expenditures for the front office.
• Supervise front office managers and coordinate with sales and accounting.

Skills

Leadership

Guest service excellence

Coaching & training

Budgeting & forecasting

Education

Associate or Bachelor’s degree

Job description

HHM Hotels is seeking a Front Office Director in Boston to lead all front desk operations, inspire teams, and uphold HHM's guest service and sustainability standards. You will interview, hire, train, and coach staff while ensuring compliance with brand guidelines and a commitment to excellence in hospitality.

In this role you will manage budgets and forecasts for the front office, oversee payroll coordination, vendor contracts, and reporting.