Director of Housekeeping | Lead a High-Impact Guest Care Team

HHM Hotels; Boston (MA); On-site; USD 90,000 - 140,000; Full time

Job summary

HHM Hotels seeks a Director of Housekeeping to lead operations and staff, ensuring guest rooms and public spaces meet brand standards and financial targets while creating a supportive work environment that values every team member.

You will recruit, train, schedule, coach, and inspect, monitor inventory and safety, manage vendor relationships, and control expenses to drive guest satisfaction. This on-site Boston role reports to the General Manager.

Qualifications

• Two years previous housekeeping supervisor experience required.
• High School diploma or equivalent preferred.

Responsibilities

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Maintain an effective inspection program for hotel rooms, public and other assigned areas.
• Oversee or prepare schedules consistent with hotel occupancy and updated forecasts and/or notify third party vendor of weekly staffing needs.
• Observe and monitor staff performance to meet established productivity and cleanliness standards.
• Monitor inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Monitor and creatively communicate guest service scores to drive improvement and higher guest satisfaction.
• Conduct daily pre-shift meetings to effectively communicate to and celebrate with the housekeeping staff.
• Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, and guest room safety).
• Maintain positive working relationships with vendors and third-party contract labor.
• Maintain departmental expenses in line with budget and forecasts.
• Ensure compliance with brand standards, if applicable.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Skills

Supervisory experience

Staff development

Budgeting awareness

Education

High School diploma or equivalent

Job description

HHM Hotels seeks a Director of Housekeeping to lead operations and staff, ensuring guest rooms and public spaces meet brand standards and financial targets while creating a supportive work environment that values every team member.

You will recruit, train, schedule, coach, and inspect, monitor inventory and safety, manage vendor relationships, and control expenses to drive guest satisfaction. This on-site Boston role reports to the General Manager.