Front Office Development Leader

Omni Hotels & Resorts; Bretton Woods (NH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Long-Term Housing Options Available

Guest gym access

6 Paid Holidays

Weekly pay cycle

Complimentary meals in cafeteria

Job summary

Omni Mount Washington Resort & Spa in Bretton Woods, NH is seeking friendly, detail-oriented front desk associates to join our guest services team. You will handle check-in/check-out, cash handling, and rate code management while delivering exceptional service to guests.

Key responsibilities include assisting with staff training, coordinating with housekeeping and other departments, and ensuring seamless guest experiences through proficient use of Opera and other front desk tools.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Strong interpersonal and communication skills required.
• Excellent guest service orientation and ability to handle multiple tasks.

Responsibilities

• Perform front office tasks including check-in/check-out and cash handling.
• Maintain familiarity with rate plans and rate codes; adjust as needed.
• Assist with training of front office staff and conduct MOS audits.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Respond to guest requests and issues promptly per service recovery standards.
• Complete daily reports and operate front desk systems (Opera, ALICE, etc.).

Skills

Interpersonal skills

Excellent service

Oral and written communication

Attention to detail

Computer skills

Pleasant and friendly

Flexible hours

Guest service excellence

Education

Bachelor's degree or equivalent experience

Tools

Opera

Nucleus

ALICE

Synergy

Vingcard Vision

Job description

Omni Mount Washington Resort & Spa in Bretton Woods, NH is seeking friendly, detail-oriented front desk associates to join our guest services team. You will handle check-in/check-out, cash handling, and rate code management while delivering exceptional service to guests.

Key responsibilities include assisting with staff training, coordinating with housekeeping and other departments, and ensuring seamless guest experiences through proficient use of Opera and other front desk tools.