Overnight Manager

Omni Hotels & Resorts; Bretton Woods (NH); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Sign-on Bonus

Relocation Assistance

Long-Term Housing

Guest gym access

Paid Holidays

Weekly pay

Complimentary meals

Job summary

The Omni Mount Washington Resort & Spa in Bretton Woods, New Hampshire, is seeking an Overnight Front Office Manager to oversee guest check-in and check-out with warmth, efficiency, and professionalism.

You will train associates to Omni Standards, coordinate with department managers, handle guest complaints, manage the hotel computer system, and prepare reports. A four-year hospitality degree and knowledge of Property Management Systems and Microsoft Office are preferred.

Qualifications

• Previous luxury hotel experience is preferred.
• Flexible schedule including nights, weekends, and holidays.
• Able to stand for the entire shift.
• Customer service oriented with multi-tasking, detail orientation and strong organization.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers daily, especially with Night Audit.
• Handle all guest complaints maintaining a satisfactory impression.
• Be familiar with the hotel computer system for maintenance and troubleshooting.
• Complete weekly supply inventories and rate discrepancy reports.
• Block/assign arrivals for VIPs and special requests; prepare group information sheets.
• Complete check-out with balance report; complete daily credit checks.
• Adhere to Front Office Systems and Controls; support Marketing Programs.
• Work closely with Loyalty Ambassador to ensure select guests are tracked and serviced.

Skills

Flexible schedule

Customer service

Multi-tasking

Detail orientation

Organizational skills

Stand for long shifts

Microsoft Office

Education

Four year college degree (hospitality)

Tools

Property Management Systems

Computer programs

Job description

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods – the state's largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long.

Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.

Perks

• $1,000 Sign- On Bonus (terms & conditions apply)
• Relocation Assistance for salaried Managers relocating 50+ miles away
• Long- Term Housing Options Available
• Guest gym access
• 6 Paid Holidays
• Weekly pay cycle
• Complimentary meals in cafeteria

Benefits

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Support services including an Employee Assistance Program (EAP)

Resort Discounts

• Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)
• 25% off Food & Beverage (excluding alcohol)
• 25% off Retail
• 25% off Spa Services
• Discounts on Ski & Golf Rentals, Canopy Tours, and other activities

Overview

The main purpose of the Overnight Front Office Manager is providing the correct and appropriate checking in and checking out of guests and providing services to these guest in a courteous and professional manner. The Overnight Front Office Manager will work closely with the Director of Front Office on all overnight procedures. They should also be familiar with the A.M. and P.M. checklist

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Four year college degree, preferably in the hospitality industry
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.