Reservations Agent

Omni Hotels & Resorts; Bretton Woods (NH); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Long-Term Housing Options Available

Weekly pay cycle

Complimentary meals in cafeteria

Job summary

Omni Mount Washington Resort & Spa in Bretton Woods, New Hampshire, is seeking a Reservations professional to manage guest bookings, confirmations, and related duties. The role requires handling group requests, updates, and communications to ensure excellent guest experiences.

The position offers a dynamic work environment with opportunities to grow within Omni Hotels & Resorts. Flexibility to work nights, weekends, and holidays is essential to meet guest needs.

Qualifications

• Must be available to work flexible hours including nights, weekends, and holidays.
• Respond to clients in a timely manner.
• Actively communicate with internal team members to ensure guest satisfaction.
• Ability to identify areas that require attention without always being directed to do so

Responsibilities

• Create/modify/cancel reservations.
• Process confirmations and deposits, issue receipts.
• Review No-Show reservations and cancellation penalties.
• Balance the house for oversell dates.
• Assist Groups with rooming lists and group bookings.
• Maintain up-to-date knowledge of resort services and events.
• Handle guest correspondence and reservation updates in third-party extranets.
• Coordinate with Sales and Conference Services on group questions.

Skills

Customer service

Communication

Team collaboration

Attention to detail

Job description

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state's largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long.

Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.

Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day.

Perks

• Long- Term Housing Options Available
• Weekly pay cycle
• Complimentary meals in cafeteria

Benefits

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Support services including an Employee Assistance Program (EAP)

Resort Discounts

• Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)
• 25% off Food & Beverage (excluding alcohol)
• 25% off Retail
• 25% off Spa Services
• Discounts on Ski & Golf Rentals, Canopy Tours, and other activities

Overview

Responsible for understanding the Resort and all of its lodging properties, as well as the property management systems, in order to make reservations for incoming guests based on their needs and the options available.

Essential Functions

• Create/modify/cancel reservations
• Process confirmations
• Post advance deposits and provide receipts as requested
• Process cancellation penalties and deposit refunds
• Review and settle No-Show reservations
• Have a working knowledge of reservation billing functions
• Review reports to ensure audit requirements are met
• Book complimentary certificate reservations and other specified complimentary/discounted reservations
• Manage guest correspondence/requests and reservation updates in the 3rd party extranets
• Balance the house for room type oversell dates
• Contribute to Omni's Select Guest program by actively enrolling new members
• Maintain an up-to-date knowledge of the Resorts services and events
• Handle mail/correspondence/brochure requests
• Assist Sales and Conference Services when specific questions arise regarding groups
• Assist internal Associates with occupancy and availability information
• Assist OmniRez with specific questions that help them to sell and close reservations sales
• Complete additional projects as needed and assigned by management
• Support the Group Rooms Coordinator with tasks included, but not limited to:
• Accurately inputting group rooming lists
• Applying group routing
• Assigning guest rooms to reservations within a group block
• Additional projects as assigned by Manager

Working Environment

• Office - prolonged sitting at a desk

Qualifications

• Must be available to work flexible hours to include nights, weekends, and holidays
• Respond to clients in a timely manner
• Actively communicate with internal team members to ensure guest satisfaction.
• Ability to identify areas that require attention without always being directed to do so

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.