Rooms Leader in Development

Omni Hotels & Resorts; Bretton Woods (NH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Long-Term Housing Options Available

Guest gym access

6 Paid Holidays

Weekly pay cycle

Complimentary meals in cafeteria

Job summary

Omni Mount Washington Resort & Spa in Bretton Woods, NH is seeking friendly, detail-oriented front desk associates to join our guest services team. You will handle check-in/check-out, cash handling, and rate code management while delivering exceptional service to guests.

Key responsibilities include assisting with staff training, coordinating with housekeeping and other departments, and ensuring seamless guest experiences through proficient use of Opera and other front desk tools.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Strong interpersonal and communication skills required.
• Excellent guest service orientation and ability to handle multiple tasks.

Responsibilities

• Perform front office tasks including check-in/check-out and cash handling.
• Maintain familiarity with rate plans and rate codes; adjust as needed.
• Assist with training of front office staff and conduct MOS audits.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Respond to guest requests and issues promptly per service recovery standards.
• Complete daily reports and operate front desk systems (Opera, ALICE, etc.).

Skills

Interpersonal skills

Excellent service

Oral and written communication

Attention to detail

Computer skills

Pleasant and friendly

Flexible hours

Guest service excellence

Education

Bachelor's degree or equivalent experience

Tools

Opera

Nucleus

ALICE

Synergy

Vingcard Vision

Job description

Omni Mount Washington Resort & Spa As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state's largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long.

Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.

Perks

• Long- Term Housing Options Available
• Guest gym access
• 6 Paid Holidays
• Weekly pay cycle
• Complimentary meals in cafeteria

Benefits

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Support services including an Employee Assistance Program (EAP)

Resort Discounts

• Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)
• 25% off Food & Beverage (excluding alcohol)
• 25% off Retail
• 25% off Spa Services
• Discounts on Ski & Golf Rentals, Canopy Tours, and other activities

Overview

• To effectively perform job functions of various front office, ideal services guest services, reservations and housekeeping positions. To complete LID learning contracts and perform assigned management functions to aid in management development initiatives.
• Completion of LID learning contracts; scheduling appointments with contract resources and completing monthly LID progress report.
• Be familiar with housekeeping systems and equipment; to include daily reports and PDQ standards.
• Execute room inspections according to standards.
• Be familiar with all systems and equipments as related to the Front Office (Opera, Nucleus, ALICE, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel ).
• Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
• Assist with initial and continued training of all line level front office associates - conducting MOS audits and on the spot coaching as needed.
• Assist with shift coverage in the event of call-offs of staff.
• Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles.
• Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors.
• Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.
• Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
• To be thoroughly acquainted with all front desk procedures to include check-in/check-out, cash handling, parking validation, folio adjustments, payment procedures, room blocking, AM/PM checklist, etc.
• Maintain Four Diamond Standards of guest service.
• Complete other duties as assigned.

Working Environment

• Interior of hotel, in normal office conditions.
• Exterior of hotel with exposure to weather conditions.

Qualifications

• Bachelor's degree or equivalent experience preferred
• Must have excellent interpersonal skills.
• Must provide excellent service to internal and external customers.
• Must have excellent oral and written communication skills.
• Must be attentive to detail.
• Must have excellent computer skills.
• Must be pleasant and friendly.
• Must be available to work flexible hours to include nights, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.