Housekeeping Manager

Omni Hotels & Resorts; Bretton Woods (NH); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Sign-on Bonus: $1,000 (terms apply)

Relocation Assistance for salaried Wg/

Long-Term Housing Options

Guest gym access

6 Paid Holidays

Weekly pay cycle

Complimentary meals in cafeteria

Job summary

Omni Mount Washington Resort & Spa in Bretton Woods, NH, seeks a skilled supervisor for Front Office, Housekeeping or Guest Services with 2+ years in a leadership role. You will guide the Supervisors and daily teams, uphold Omni standards, and ensure guest needs are met with excellence in a high-end resort environment.

The role requires flexibility to work nights, weekends, and holidays, with a strong focus on service, safety, and staff development.

Qualifications

• One to two years' experience in Front Office, Housekeeping or Guest Services.
• At least two years of supervisory experience required.
• Knowledge of Opera, Kronos and Alice is preferred.
• Ability to stand and walk for extended periods and lift up to 50 lbs.

Responsibilities

• Oversee daily operations of front desk, housekeeping, and guest services.
• Supervise and coach Supervisors and the team to ensure service standards.
• Ensure safety policies and procedures are followed and payroll/timekeeping is accurate.
• Assist in scheduling and cover supervision duties as needed.
• Lead monthly OST meetings and conduct regular staff check-ins.
• Maintain property to Omni standards per Rooms Operation Manual.
• Respond promptly to guest requests and monitor guest room cleanliness scores.

Skills

Front Office

Housekeeping

Guest Services

Supervisory Experience

Tools

Opera

Kronos

Alice

Job description

Omni Mount Washington Resort & Spa
As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state's largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long.
Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.

What's in it for me?

Perks:

• $1,000 Sign- On Bonus (terms & conditions apply)
• Relocation Assistance for salaried Managers relocating 50+ miles away
• Long- Term Housing Options Available
• Guest gym access
• 6 Paid Holidays
• Weekly pay cycle
• Complimentary meals in cafeteria

Benefits

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Support services including an Employee Assistance Program (EAP)

Resort Discounts

• Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)
• 25% off Food & Beverage (excluding alcohol)
• 25% off Retail
• 25% off Spa Services
• Discounts on Ski & Golf Rentals, Canopy Tours, and other activities

Essential Functions:

• Primary focus on public area cleanliness and turndown service.
• Attend and assist with the Monthly OST meetings.
• Manage the Supervisors and all daily operations of the team.
• Ensure all Safety Policies and Procedures are followed and adhered to.
• Daily Medallia Board is posted and Shared with Associates.
• Sign off on payroll, ensuring all coding is accurate, PTO sheets turned in, manual time sheets turned in and detail reports are signed and turned in.
• Assist with scheduling for the department.
• Cover supervisor duties as needed.
• Manage the 100 point inspection process.
• Continued training of associates as needed.
• Assist in performing monthly 1-on-1 staff meetings.
• Facilitate evening department stand up meetings with the evening associates.
• Assist in the interviewing and hiring process
• Perform Coaching and Counseling of staff as needed.
• Monitor Medallia guest room cleanliness scores.
• Assist with all supply inventories.
• Displays a positive, upbeat and professional demeanor with all guests and associates
• Completion of all assigned duties as directed by the Executive Housekeeper/Assist. Exec Housekeeper.
• Maintain property to Omni standards as outlined in Rooms Operation Manual
• Responds quickly and urgently to all guest requests
• Conducts Moments of Service success checklists on a daily/weekly basis
• Conducts guestroom inspection checklist on daily/weekly basis
• Conducts Rooms control to update personal preference profiles
• Conducts inspections of stayover service and turndown service
• Conducts inspections of public areas
• Works with lobby attendants to maximize efficiency and quality of work.

Tools and Equipment:

• Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine

Working Environment:

• Interior of hotel, in normal office conditions.
• Exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.

Qualifications:

• One to two years' experience in Front Office/Housekeeping/Guest Services, including at least two years supervisory experience, required.
• Knowledge of Opera, Kronos, and Alice are preferred
• Must be able to stand and walk for an extended period of time or for an entire shift
• Must be able to move, lift, carry, push, pull objects up to 50 lbs.
• Must be available to work flexible hours to include nights, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.