Front Desk Agent | Overnight

Omni Hotels & Resorts; Washington (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

A luxury resort in New Hampshire seeks a dedicated individual for overnight operations. The role includes overseeing the checking in and out of guests, handling guest issues, and preparing nightly reports while adhering to four-star standards. Candidates should have past experience in a hotel/resort front office, strong customer service skills, and be able to work effectively under pressure. This position requires working the overnight shift and living within 50 miles of the resort.

Qualifications

• High propensity for customer service.
• Previous night audit experience strongly preferred.
• Previous full service hotel/resort front office experience required.
• Ability to clearly communicate verbally and in writing in English.

Responsibilities

• Oversee overnight operations of the hotel.
• Prepare the Daily Report in a timely manner.
• Resolve guest problems diplomatically.
• Ensure proper registration of guests.

Skills

Customer service

Communication

Problem-solving

Time management

Ability to work under pressure

Job description

Omni Mount Washington Resort, 310 Mount Washington Hotel Rd, Bretton Woods, New Hampshire, United States of America

Job Description

Posted Monday, March 9, 2026 at 4:00 AM

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state’s largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long.

Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.

Overview

This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally, they will be responsible for handling guest issues and forwarding along as needed. Working the overnight shift, this person will serve as the Manager on Duty at times.

Responsibilities

• Oversees overnight operations of the hotel and serves as Manager on Duty at time overnight
• Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
• Expeditious and diplomatic resolution of guest problems.
• Fully knowledgeable in all emergency procedures.
• Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
• Ensure proper registration of guests and credit procedures are followed.
• Distribution of all nightly reports.
• Efficient processing of guaranteed no show billings.
• Maintain current back up reports.
• Handling Express Check-Outs ensuring their completion.
• Ensuring adherence to all systems and control procedures.
• Ensuring that third shift Night Audit checklist and responsibilities are completed.
• Balancing of daily postings and revenue

Qualifications

• This person must have a high propensity for customer service.
• Previous night audit experience strongly preferred
• Previous full service hotel/resort front office experience required
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
• Ability to work cohesively with co-workers both within and outside of department
• Ability to think clearly, quickly and make concise decisions
• Ability to prioritize, organize and follow up
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to stand for prolonged periods of time.
• Requires working overnight shift.
• Must live within 50 miles of the hotel
• Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
• If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [e-mail].

Omni Mount Washington Resort, 310 Mount Washington Hotel Rd, Bretton Woods, New Hampshire, United States of America