Housekeeping Office Coordinator

Omni Hotels & Resorts; Bretton Woods (NH); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Comprehensive training

Mentoring

Job summary

Omni Mount Washington Resort & Spa in Bretton Woods, NH, seeks a diligent Housekeeping Supervisor to coordinate daily housekeeping assignments, manage room status, and support front desk communications. You will lead room attendants, ensure timely turnovers, and maintain inventory accuracy across the department.

The role emphasizes teamwork, attention to detail, and proactive problem solving in a premier resort environment, with comprehensive training and career growth opportunities available.

Qualifications

• High school diploma or equivalent.
• 1+ year housekeeping supervisory experience preferred.
• Flexible schedule and ability to work holidays/weekends.

Responsibilities

• Open housekeeping department and assign rooms to staff.
• Coordinate with Front Desk and Supervisors to optimize room turnover.
• Monitor PMS and department stats for timely action.
• Communicate guest requests and supplies to relevant teams.
• Maintain cleanliness and organization within the department.

Skills

Attendance

Team supervision

Communication

PMS knowledge

Education

High School Diploma

Tools

Birchstreet

Kronos

Synergy

Outlook

PMS

Job description

Omni Mount Washington Resort & Spa As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state's largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long.

Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.

Overview

To assist in the daily coordination of Housekeeping assignments to department staff, ensuring prompt and efficient operations

Essential Functions

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Open Housekeeping department, assigning rooms to be cleaned each day to room attendants and creating boards. Assign VIP to room attendants and supervisors. Preparing supervisor boards of detailed information of rooms to inspect and action items.
• Coordinate arrivals and rooms inventory working closely with the Hotel Front Desk Rooms Controller. Maintain clear and efficient communication with the Front Desk and Supervisors.
• Monitor computer system, PMS, stats.
• Respond to all phone calls/requests from guests and other departments.
• Dispatch specific requests to floor supervisors and runners.
• Ensure rollaway beds, refrigerators and other requested items are inventoried and logged accurately.
• Enter and monitor housekeeping tickets in synergy. Coordinate Care and Out of Order rooms with Engineering and Front Office.
• Monitor Medallia, pass along and profile notes daily for housekeeping issues, communicating with engineering.
• Check in department shipments physically and receive orders in Birchstreet, submitting complete and accurate paperwork to accounts payable in a timely manner.
• Monitor office supply inventory, communicating needs to Director.
• Coordinate signatures and submission of weekly department Time Edit and Time Audit forms, as well as all Training Rosters, to Paymaster in a timely manner.
• Enter weekly department schedules in to Kronos in a timely manner.
• Maintain cleanliness and organization in department.
• Complete all other duties as assigned.

Hotel Specific Essential Functions

• Ability to work cohesively with and support co-workers and management both within and outside of your department.
• Ability to accurately and efficiently input information into computer systems.
• Ability to work schedule based on resort occupancy and departmental need.

Physical Requirements

• Ability to sit and stand for long periods of time, walk, push, pull, stoop, bend and lift items of moderate weight.

Working Environment

• Mostly office environment.
• Interior of hotel with occasional travel around property.

Tools & Equipment

• Computer, printer, copier, telephone, radio
• Synergy, Microsoft Outlook, PMS

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.