Front Office & Customer Experience Specialist

CLOSETS BY DESIG; Charlotte (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health and retirement benefits

Paid holidays and paid time off

Paid training and ongoing professional

Open door policy with your manager

Job summary

Closets by Design in Charlotte, NC is seeking an enthusiastic Front Office/Customer Service representative to greet visitors, answer calls, schedule appointments, and support the sales and installation teams.

No degree required; Microsoft Office proficiency and strong communication are essential. The role offers paid training, benefits, and growth opportunities, with a friendly, open-door management style.

Qualifications

• No degree is needed; office experience preferred.
• Proficient in Microsoft Office applications.
• Excellent phone etiquette.
• Strong organizational and time-management skills.
• Strong verbal and written communication abilities.
• Customer oriented, friendly and enthusiastic.

Responsibilities

• Answer and direct incoming phone calls and be responsible for booking appointments.
• Manage designers' appointment calendars in CRM.
• Greet visitors and assist with office support needs.
• Deliver administrative support for office staff, sales team, and production/installation department.
• Complete general office duties with strong verbal and written communication skills.

Skills

Customer service

Phone etiquette

Written communication

Organizational skills

Education

No degree required

Tools

Microsoft Office

Job description

Closets by Design in Charlotte, NC is seeking an enthusiastic Front Office/Customer Service representative to greet visitors, answer calls, schedule appointments, and support the sales and installation teams.

No degree required; Microsoft Office proficiency and strong communication are essential. The role offers paid training, benefits, and growth opportunities, with a friendly, open-door management style.