Front Office/Customer Service Representative

CLOSETS BY DESIG; Charlotte (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health and retirement benefits

Paid holidays and paid time off

Paid training and ongoing professional

Open door policy with your manager

Job summary

Closets by Design in Charlotte, NC is seeking an enthusiastic Front Office/Customer Service representative to greet visitors, answer calls, schedule appointments, and support the sales and installation teams.

No degree required; Microsoft Office proficiency and strong communication are essential. The role offers paid training, benefits, and growth opportunities, with a friendly, open-door management style.

Qualifications

• No degree is needed; office experience preferred.
• Proficient in Microsoft Office applications.
• Excellent phone etiquette.
• Strong organizational and time-management skills.
• Strong verbal and written communication abilities.
• Customer oriented, friendly and enthusiastic.

Responsibilities

• Answer and direct incoming phone calls and be responsible for booking appointments.
• Manage designers' appointment calendars in CRM.
• Greet visitors and assist with office support needs.
• Deliver administrative support for office staff, sales team, and production/installation department.
• Complete general office duties with strong verbal and written communication skills.

Skills

Customer service

Phone etiquette

Written communication

Organizational skills

Education

No degree required

Tools

Microsoft Office

Job description

We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Front Office/Customer Service. Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion.

Benefits

• Listed pay of $20 / hour.
• Paid training and ongoing professional development (certifications, courses,...etc.).
• Paid holidays and paid time off.
• Health and retirement benefits.
• Open door policy with your manager.

Responsibilities

• Answer and direct incoming phone calls and be responsible for booking appointments.
• Manage designers' appointment calendars in CRM.
• Greet visitors and assist with office support needs.
• Deliver administrative support for office staff, sales team, and production/installation department.
• Complete general office duties with strong verbal and written communication skills.

Requirements

• No degree is needed. We are looking for candidates with office experience.
• Proficient in Microsoft Office.
• Excellent phone etiquette.
• Strong personal organizational skills.
• Strong work ethic.
• Strong verbal and written communication skills.
• Customer oriented, friendly and enthusiastic.

Closets by Design - Overview

• Closets by Design is a nationally recognized leader in home organizing systems.
• We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more.

Closets by Design - Our Values

• Serve Others
• Be a Problem Solver
• Trust the Process

We respond to all candidates within 24 hours and complete hiring in 7 days.