Front OfficeCustomer Service Representative

Closets By Design Charlotte; Charlotte (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

$20/hour pay

Paid training

Paid holidays

Paid time off

Health benefits

Retirement benefits

Open door policy

Job summary

Closets by Design Charlotte is seeking an enthusiastic Front Office/Customer Service professional to greet visitors, answer calls, schedule appointments, and provide essential administrative support to the office, sales, and production teams.

The role requires no degree, proficiency in Microsoft Office, excellent phone etiquette, and strong organizational and communication skills. Competitive pay is $20 per hour with benefits and paid training.

Qualifications

• No degree required; office experience preferred.
• Proficient in Microsoft Office.
• Excellent phone etiquette.
• Strong personal organizational skills.
• Customer oriented, friendly and enthusiastic.

Responsibilities

• Answer and direct incoming phone calls and be responsible for booking appointments.
• Manage designers’ appointment calendars in CRM.
• Greet visitors and assist with office support needs.
• Deliver administrative support for office staff, sales team, and production/installation department.
• Complete general office duties with strong verbal and written communication skills.

Skills

Office experience

Microsoft Office

Phone etiquette

Organizational skills

Customer oriented

CRM software

Tools

CRM software

Job description

We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Front Office/Customer Service. Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion.

Benefits

• Listed pay of $20 / hour.
• Paid training and ongoing professional development (certifications, courses,...etc.).
• Paid holidays and paid time off.
• Health and retirement benefits.
• Open door policy with your manager.

Responsibilities

• Answer and direct incoming phone calls and be responsible for booking appointments.
• Manage designers’ appointment calendars in CRM.
• Greet visitors and assist with office support needs.
• Deliver administrative support for office staff, sales team, and production/installation department.
• Complete general office duties with strong verbal and written communication skills.

Requirements

• No degree is needed. We are looking for candidates with office experience.
• Proficient in Microsoft Office.
• Excellent phone etiquette.
• Strong personal organizational skills.
• Strong work ethic.
• Strong verbal and written communication skills.
• Customer oriented, friendly and enthusiastic.

Closets by Design - Overview

Closets by Design is a nationally recognized leader in home organizing systems.

We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more.

Closets by Design - Our Values

• Serve Others
• Be a Problem Solver
• Trust the Process

We respond to all candidates within 24 hours and complete hiring in 7 days.