Front Office Coordinator – Patient Care & Clinic Operations

Diamond-Physical-Therapy-; Algonquin (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Diamond Physical Therapy is seeking a Front Office Coordinator to lead daily operations across our outpatient clinics and create an exceptional patient experience from the moment they walk in.

You will be the front-line liaison, handling scheduling, insurance verification, payments, and patient communications while maintaining HIPAA compliance and a welcoming, organized front desk. This role emphasizes teamwork with therapists and administrative staff to ensure smooth daily operations.

Qualifications

• Minimum 1 year in a medical office or outpatient therapy setting.
• Experience with insurance verification, scheduling, and patient payments is highly preferred.
• Strong computer skills and familiarity with EMR and practice management software.
• Excellent communication, organization and problem-solving abilities.
• Detail-oriented, proactive and adaptable with a professional demeanor.

Responsibilities

• Verify insurance information and obtain required documentation.
• Collect patient co-pays, deductibles and balances accurately.
• Explain patient financial obligations clearly and professionally.
• Maintain accurate patient records with HIPAA compliance.
• Handle front desk tasks: scanning, filing, faxing, and communications.
• Monitor waiting areas and front desk workflow for a welcoming environment.
• Collaborate with clinic staff and Front Office Manager to support operations.
• Support special projects and additional administrative responsibilities as assigned.

Skills

People skills

Communication

Organizational skills

HIPAA compliance

EMR familiarity

Multi-tasking

Tools

EMR software

Practice management software

Scheduling software

Insurance verification systems

Job description

Diamond Physical Therapy is seeking a Front Office Coordinator to lead daily operations across our outpatient clinics and create an exceptional patient experience from the moment they walk in.

You will be the front-line liaison, handling scheduling, insurance verification, payments, and patient communications while maintaining HIPAA compliance and a welcoming, organized front desk. This role emphasizes teamwork with therapists and administrative staff to ensure smooth daily operations.