OFFICE COORDINATOR

FX Physical Therapy; Baltimore (MD); On-site; USD 26,000 - 30,000; Full time

Job summary

FX Physical Therapy is seeking a Front Office Coordinator to be the welcoming face and organizational backbone of our clinic. You will manage appointments, verify insurance, and ensure smooth communication between patients and our clinical team to deliver an exceptional patient experience.

In this role, accuracy, warmth, and professionalism are essential as you handle scheduling, payments, and front desk operations. Join a collaborative team dedicated to helping patients move, heal, and thrive.

Qualifications

• Front desk coordination experience, healthcare preferred.
• Strong organizational and multitasking abilities.
• Excellent interpersonal and communication skills.
• Familiarity with EHR and office software.
• Knowledge of insurance verification and authorizations.
• HIPAA confidentiality commitment.

Responsibilities

• Greet patients warmly and maintain a professional front desk.
• Coordinate appointment scheduling for therapists.
• Verify insurance coverage and manage authorizations.
• Answer calls and emails with accurate scheduling info.
• Maintain patient records in the EHR system.
• Coordinate with clinicians to ensure smooth patient journey.
• Process patient payments and reconcile transactions.
• Schedule part-time assistant coverage and clinic operations.
• Meet with Clinic Leader to review operations.
• Keep front office clean and organized.
• Monitor supplies and coordinate vendor orders.
• Support policy and workflow improvements.

Skills

Organizational skills

Interpersonal communication

EHR proficiency

Insurance verification

HIPAA compliance

Customer service

Multitasking

Tools

EHR systems

Job description

Description

Summary

At FX Physical Therapy, our mission is to empower individuals to become the best overall versions of themselves—moving pain-free, stronger, faster, and better than ever before. We are committed to providing personalized, 1-on-1 care that is evidence-based and results-driven. Our goal is to unlock each patient’s full potential, enhance their performance, increase confidence, and redefine what’s possible.

As the Front Office Coordinator at FX Physical Therapy, you will be the welcoming face and organizational backbone of our clinic. Your role is essential in delivering an exceptional patient experience—from the moment someone walks through our doors to the completion of their care. You’ll manage appointments, verify insurance, and ensure smooth communication between patients and our clinical team. Your professionalism, attention to detail, and warm demeanor will help create the seamless, supportive environment that defines FX Physical Therapy.

Compensation & Schedule

$19 to $22 per hour based on experience

Full Time: Monday-Friday 7am to 3pm

Key Responsibilities

• Warmly greet and assist patients, fostering a friendly and professional atmosphere.
• Coordinate appointment scheduling to maximize therapist availability and maintain efficient clinic flow.
• Verify insurance coverage, manage authorizations, and address related patient questions with clarity and professionalism.
• Respond promptly to phone calls and emails, providing accurate information, scheduling assistance, and resolving concerns.
• Maintain meticulous patient records, including demographics, medical history, and treatment plans, in our electronic health record (EHR) system.
• Partner with physical therapists and clinic assistants to ensure effective communication and an outstanding patient journey.
• Process patient payments and reconcile daily transactions with accuracy.
• Manage part-time clinic assistant schedules and coordinate coverage as needed.
• Meet regularly with the Clinic Leader to review operations, address challenges, and maintain clinic efficiency.
• Maintain a clean, organized, and professional front office environment.
• Monitor office supply levels, place orders, and coordinate with vendors for equipment upkeep.
• Support the implementation and improvement of office policies and workflows to enhance patient care and operational efficiency.

Qualifications

• Previous experience as a front office coordinator, receptionist, or similar role—healthcare experience preferred.
• Strong organizational skills with proven ability to manage multiple tasks efficiently.
• Excellent interpersonal and communication skills for interacting with patients, families, and healthcare staff.
• Proficiency with EHR systems and standard office software.
• Working knowledge of insurance verification and authorization processes.
• Commitment to maintaining confidentiality and adhering to HIPAA regulations.
• Empathy, patience, and a positive attitude in all patient interactions.
• Flexibility to adapt to changing priorities in a fast-paced environment.

Why Join Us?

At FX Physical Therapy, we’re more than a clinic—we’re a community dedicated to helping people move, heal, and thrive. As part of our front office team, you’ll have the opportunity to make a lasting impact on patient experiences while working alongside a passionate and collaborative group of professionals. If you’re organized, personable, and motivated by excellence, we’d love to welcome you aboard.