Front Office Coordinator - Patient Experience & Admin

U.S. Physical Therapy; Washington; On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

401k Plan

Medical, Dental, Vision insurance

Short/Long-term disability

Life Insurance

Paid Time Off (PTO)

Employee discount program

Job summary

Sports Physical Therapy is seeking a front desk administrator to lead clinic front-office operations under the Clinic Director. You will greet patients, manage check-in, and coordinate scheduling while delivering a WOW customer experience.

The role requires independence, excellent interpersonal skills, and the ability to multi-task in a fast-paced environment. Responsibilities include intake, insurance coordination, referrals, and collaboration with therapists and staff to ensure smooth patient

Qualifications

• Excellent customer service and communication skills.
• Ability to work independently with minimal supervision.
• Strong time management and organizational skills.
• Proficient with computers and multi-line phones.
• Professional appearance and team player attitude.

Responsibilities

• Greet and welcome patients, check patients in, and create a memorable experience.
• Manage daily front desk operations and answer multi-line phone system.
• Coordinate referrals, intake demographics and insurance information.
• Facilitate communication with physicians, staff, and patients.
• Schedule appointments for the entire plan of care and assist billing as needed.
• Obtain authorizations for treatment and collect co-pays.

Skills

Customer service

Communication

Team player

Independent worker

Multitasking

Professional appearance

Job description

Sports Physical Therapy is seeking a front desk administrator to lead clinic front-office operations under the Clinic Director. You will greet patients, manage check-in, and coordinate scheduling while delivering a WOW customer experience.

The role requires independence, excellent interpersonal skills, and the ability to multi-task in a fast-paced environment. Responsibilities include intake, insurance coordination, referrals, and collaboration with therapists and staff to ensure smooth patient